Please find below a list of commonly asked questions and answers which you may find useful.

Q1. How can I find out more information about Falcon products?

A1. In line with our environmental policy to reduce printed material, you can now access a wide range of literature in electronic format from the Downloads section of our website.

Q2. I am unsure which is the best piece of equipment for me, can you advise?

A2. Yes. Our team of Area Sales Managers will be happy to assist in the selection and specification of new equipment. For contact information, please click here

 For Culinary enquiries please email: chef@falconfoodservice.com

Q3. Where can I buy a new appliance?

A3. New appliances can be purchased via our network of preferred distributors.

For details on your nearest preferred distributor, please call your local Area Sales Manager. For contact information, please click here

Customers who qualify to purchase under the Buying Solutions procurement framework should call 01786 455 200 for more information or visit the
Buying Solutions website.

Q4. How do I register the warranty for my new appliance

A4. To register your new produt warranty online please visit our Waranty Registration page to complete and submit your registration details. Alternatively, complete and post back the warranty registration card supplied with your appliance. 

Q5. I don’t have the User manual for my appliance, where can I get one?

A5. User manuals are available to download from the Products section of our website.

Q6. I would like a specification sheet for one of your appliances, where can I get one?

A6. Specification sheets are available to download from the Products section of our website.

Q7. Where can I purchase Autoclean Chemicals for my combination oven?

A7. These can be purchased from our sister company Serviceline. Call 01438 363 054 for details (see info sheet below).

 Download Eloma Chemical Ordering Info (57 KB pdf)

Q8. Where can I purchase spare parts for my appliance?

A8. Parts can be purchased via our network of approved spares distributors.

For details on your nearest distributor, please call 01786 455 200

NB: When ordering spares, please have appliance type and serial number handy. The serial number can be found on the data plate.

Q9. I have a problem with my appliance, who should I call?

A9. For repairs and servicing, please contact Serviceline on 01438 363 000

NB: When placing a service call, please have appliance type and serial number handy. The serial number can be found on the data plate.

Q10. What warranty will I get with a new Falcon product and what does it cover?

A10. All new Falcon equipment is guaranteed against defective workmanship, faulty components and material for a period of 12 months from the point of installation providing the appliance is installed within two months of its manufacture. To download a copy of the policy, and details of what is not covered, please use the links below. 

 Download a copy of our Warranty Policy (154 KB pdf)

 Download a copy of our Warranty Policy Exclusions (52 KB pdf)

A11. All engineers should be suitably qualified and in the instance of gas appliance work, should be Gas Safe registered.

A12. If you are unable to find the answer to your question in this section, please contact us on 01786 455 200