In these uncertain times one thing you can be certain of is that Falcon is here to support you and your business. We are taking all necessary steps to ensure we continue to provide the level of service and support you expect from Falcon.
We are working closely with all our delivery and logistics partners to ensure frequent and flexible delivery options remain available.
We have stock in multiple locations across the UK to ensure we are able to deliver the products you need, when you need them, including next day if required.
Our spare parts warehouse is fully stocked and parts can be delivered anywhere in the country next day.
Our customer service and technical support teams continue to be available by phone and email as per usual, as is our sales team, who will provide the support you need for your business during these difficult times. Culinary support from our team of chefs is only a phone call away.
Contingency plans are in place to ensure that in the event of Falcon staff being affected, orders will continue to be met, with our flexible workforce able to adapt in response to the ever-changing situation.
We appreciate that the continuing spread of Coronavirus brings some of the greatest challenges ever seen in the foodservice and hospitality industry. Be assured that we are here to assist in whatever way we can to help all our customers, colleagues and service partners through these uncertain times. Please don't hesitate to contact any of our Directors below with any concerns or issues you may have:
Peter McAllister - Managing Director - 07810 815632
Lawrence Hughes - Sales & Marketing Director - 07831 838786
Kevin Campbell - Operations Director - 01786 455 292
Alan Turnbull - Engineering Director - 01786 455 201
Karen Wallace - Finance Director - 01786 455 202