Careers At Falcon

Customer Service Co-ordinator

We are currently recruiting for a Customer Service Co-ordinator. This is an exciting opportunity for an individual seeking a challenging and rewarding opportunity in a fast-paced environment. 

The Customer Service Coordinator will deliver first-class service to our customers throughout the customer service process. They will possess the ability to deal effectively and efficiently with all customers and be able to manage their expectations appropriately with the objective of achieving a high rate of customer satisfaction.

Job Accountabilities:

• Champion the customer throughout the business, answering calls and queries accurately and consistently.
• Maintain a polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence.
• Assist the Customer Service Team Leader and Customer Service Manager with day-to-day business and customer requirements.
• Work within the Falcon Company policies, procedures and instructions at all times.
• Coordinate, plan and execute distribution operations as per company procedures.
• Work with our logistic partners to coordinate booking slots, pick-ups and delivery activities.
• Ensure accuracy of all customer details and all communication is correctly recorded on Falcon’s computer system.
• Offer guidance and assistance/rectification to matters raised and to understand the scope of problems.
• Manage customer expectations through clearly explaining the situation, next steps and potential outcomes.
• Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Service Team Leader.
• Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.

The Customer Service Coordinator should possess the following attributes:

• The passion for delivering great customer service.
• The ability to build strong relationships and communicate effectively.
• Self-motivated with strong organisation skills.
• Happy to work autonomously or part of team.
• The ability to adapt and learn.
• Ability to deal with tough situations in a calm and professional manner.
• Understanding the internal processes and systems to ensure effective and efficient working.

Our benefits package includes:

• Competitive salary 
• Holiday allowance of 34 days per year
• Company Pension Scheme
• Learning and development opportunities
• Cycle to work
• Discounted National Gym Membership
• Employee Discount Platform 
• EV/Hybrid Car Lease Scheme
• Life Assurance
• Tech Benefits
• Employee Assistance Programme

If this sounds like a job for you, please send your CV to Wendy Rodgers, HR Manager ​​​​wrodgers@falconfoodservice.com 

Date posted 3/08/2023