Privacy Policy

PRIVACY POLICY (General Data Protection Regulation)

Customer and Web Site and Social Media Visitor Privacy Policy

Introduction and Aims

We are committed to safeguarding the privacy of our customers, website and social media visitors; being transparent in how we collect and treat your personal information in ways that comply with our legal obligations.

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Privacy at AFE Group Ltd

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It is the AFE Group Ltd policy to:

• Process your personal information fairly and in accordance with applicable laws;
• Tell you (either directly or in our policies) about how we will use your personal information
• Only collect personal information from you when we need it for legitimate purposes, or legal reasons
• Ensure that your personal information is adequate, relevant and not excessive for the purpose for which we collect it;
• Not keep your personal information for longer than we need to
• Keep your personal information secure, and limit the people who can access it
• Ensure that you know how to access your personal information and exercise your rights in relation to it, including being able to keep it accurate and up-to-date; and
• Ensure that any third parties we share your personal information with take appropriate steps to protect it

Some of the key points of the AFE Group privacy statement are:

• We do not sell your data to third parties
• We wish to make it easy for you to manage your information, so you can change your communication preferences at any time
• We do use data to help us monitor and improve customer service, which includes tailoring the information we share with you to help ensure that it’s relevant, useful and timely.

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Application

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The AFE Group Ltd is recognised as a leading international business specialising in the innovative design, manufacture and service support of professional cooking, bakery and refrigeration equipment for the global food service market. We operate from 15 locations worldwide, including eight in the UK, together with operations based in France, UAE, China and Australia. AFE Group Ltd is organised into five autonomous business units trading under the business and brand names of:-

 

Cookie Policy

Falcon Foodservice Equipment is committed to respecting your privacy. We may need to handle personal information about you so that we can provide services for you and improve your experience. Our Cookie Policy explains what cookies are, how we use them, how third-parties we may partner with may use them, your choices and further information about cookies.

 

What are cookies?

 

Cookies are small text files stored on your computer when you visit particular web pages. When you revisit the website later or visit a different webpage a copy of the cookie file is sent to the website.

They can be used to store information and have many uses, with the most common being tracking, remembering your details or settings, and keeping you logged in to an account.

 

When are cookies created?

 

Writing data to a cookie is usually done when a new web page is loaded. For example after a ‘submit’ button is pressed the data handling page would be responsible for storing the values in a cookie. If the user has elected to disable cookies then the write operation will fail, and subsequent sites which rely on the cookie will either have to take a default action, or prompt the user to re-enter the information that would have been stored in the cookie.

 

Why are cookies used?

 

Cookies are a convenient way to carry information from one session on a website to another, or between sessions on related websites, without having to burden a server machine with massive amounts of data storage. Storing the data on the server without using cookies would also be problematic because it would be difficult to retrieve a particular user's information without requiring a login on each visit to the website.

If there is a large amount of information to store, then a cookie can simply be used as a means to identify a given user so that further related information can be looked up on a server-side database. For example, the first time a user visits a site they may choose a username which is stored in the cookie, and then provide data such as password, name, address, preferred font size, page layout, etc. - this information would all be stored on the database using the username as a key. Subsequently when the site is revisited the server will read the cookie to find the username, and then retrieve all the user's information from the database without it having to be re-entered.

 

How we use cookies

 

• Session cookies, which are automatically deleted after every visit.
• Persistent cookies that will remain in place during multiple visits to the site.
• Third party cookies, which are used by partner websites that are embedded within our site or that we link to.

 

Session cookies

 

These enable you to perform essential functions on the site, such as remembering a repeat form field item within a browsing session. In addition, they help by limiting the need to transfer information across the Internet. They are not stored on your computer and will expire when you terminate your browser session.

 

Persistent cookies

 

These enable us to recognise anonymous repeat visitors to the site. By matching an anonymous, randomly generated identifier, a record can be taken of specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path taken through the site. By monitoring this information we’re able to make improvements to the site, including the fixing of errors and the enhancement of content.

 

Third Party cookies

 

When you visit our site you may notice some cookies that are not related to Falcon Foodservice Equipment. If you go on to a web page that contains embedded content, for example from Facebook or YouTube, you may be sent cookies from these websites. We do not control the generation of these cookies, so we suggest that you check the individual third-party websites for more information about their cookies and how to manage them.

 

What cookies do you have and why?

 

Cookie: DNN
Name: .ASPXANONYMOUS, ASP.NET_SessionId, language
Cookie Classification: Strictly necessary cookies

Cookie: Zendesk
Name: __zlcmid
Cookie Classification: Strictly necessary cookies

Cookie: Falcon FoodService Equipment
Name: FalconFoodserviceCookie
Cookie Classification: Strictly necessary cookies

 

YouTube cookies

 

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

 

How do I change my cookie settings?

 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

 

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

 

SECURITY OF YOUR PERSONAL INFORMATION

 

Falcon Foodservice Equipment secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.