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From 1st September 2022 Falcon will directly manage all existing and new warranty obligations on all their products. The company has made a significant investment in further improving its award-winning customer service and support with an enhanced technical support and warranty management team, including a dedicated call handling team, all based in their Stirling HQ. New personnel, systems and processes are in place to ensure Falcon is able to deliver the best possible warranty service to the foodservice industry.
The new team will be working closely with existing customer service and technical support personnel to provide the highest levels of customer support.
Our new warranty policy reflecting this change has been released and can be found here
If any customers have a warranty enquiry regarding their Falcon appliance, they should contact us on either of the following methods:
The team is headed up by Stephen Macdonald, Technical Manager and supported by Alan Gardner, Technical Service Support Coordinator and Yvonne McCulloch, Service Support Advisor, and they are available 8.30 – 5pm Monday – Thursday and 8.30 – 4.30pm on Fridays.
Warranty support will be delivered by a newly appointed service partner network from across the UK drawn from experienced and approved service providers fully trained on all Falcon products.
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